Mobile / App
This policy explains exactly what data tagandewa collects when you create an account, fund your wallet via OVO, GoPay or Bank Transfer, and interact with our platform. Read this before you proceed — it covers what we store, why we store it, and the choices available to you under this policy.
When you open an account with tagandewa, we collect the information you provide during registration — your name, contact details, and the credentials you use to log in. When you add funds using OVO, GoPay or Bank Transfer, we record the transaction reference, the amount, the method used and the timestamp. We do not store your full payment credentials on our servers; payment processing is handled through the relevant payment rail's own secure channel. We also collect technical signals automatically — your device type, browser session identifiers and pages visited within the platform. This helps us keep your session consistent across devices and detect unusual access patterns that may indicate unauthorised use of your account. All data we collect is used for one or more of these purposes: delivering your account service, maintaining transaction records, verifying your identity where required, and contacting you about your account. We do not sell your personal data to third parties for marketing. Where we share data with a third-party service — such as a payment processor — it is shared only to complete the function you requested. Access to your data is governed by applicable local law; availability of this service depends on local law and eligible regions in Indonesia.
This policy applies to data collected directly by tagandewa through our website and account system. It does not extend to services or websites operated independently by third parties, even if you reach them through a link on our platform. Understanding the boundary matters — your rights under this policy apply only to data we hold.
Covered. Any data you enter when creating or logging into your tagandewa account — email, name, contact number, login session — falls within this policy. You can request to review or correct this data at any time by contacting our support team.
Covered. Records of deposits and withdrawals made via OVO, GoPay or Bank Transfer are held by tagandewa for account and compliance purposes. These records are visible in your account transaction history after login. We retain them in line with applicable local requirements.
Covered. Data generated when you browse our lobby or play titles from PG Soft, Pragmatic Play, Spadegaming or Microgaming — including session duration and game interaction logs — is collected and used to maintain service quality and account integrity.
Not covered. If you access a payment provider's own app — such as the OVO or GoPay app — their handling of your data is governed by their own privacy policy, not ours. We are not responsible for data practices on external platforms.
You have real, actionable choices regarding the data tagandewa holds about you. These are not abstract rights — each one has a specific process you can start through our support channel. If you want to review the personal data we hold on your account, submit a written request to our support team and we will provide what is held, subject to any identity verification we need to run. Correcting inaccurate details — such as a contact number or email address linked to your account — can be done directly through your account settings page after login. For data that cannot be self-corrected in the account panel, raise it with support and our team will action it. If you have a question about how a specific data point was collected or how long it will be retained, note the detail you are asking about and include it in your message to support — this speeds up our response. You can also ask us to stop sending account-related communications that are not strictly necessary for service delivery.
Submit a data access request via our support channel. Include your registered account email so we can locate your records quickly and verify your identity before sharing any data.
Log into your account and go to your profile settings to update editable fields. For fields that are locked after verification, contact support with the correction you need and the reason for it.
If you are unsure why a specific data point was collected — for example, a device identifier logged during an OVO deposit session — describe it in your support message and our team will explain the collection basis.
Where local law gives you a right to request deletion or restriction of certain data we hold, you can submit that request in writing. We will respond with what we can action and what we are required to retain for legal or transaction reasons.
Privacy questions are handled through our dedicated support paths below. When writing to us, include your registered account email and a clear description of your request — this avoids back-and-forth and lets us act on your request in one step.
For privacy requests tied to your account data — access, correction or deletion — contact our account support team through the help section visible after you log in. Requests are handled in writing so there is a clear record.
Send a written privacy request to our support email address, which is listed in the contact section of your account dashboard. State your registered email and the specific data point or right you are asking about.
For general privacy questions that do not require a formal written record — such as asking what a specific field in your account means — our live chat is available through the platform. Log in and open the support widget.
We approach data handling as a function of account integrity, not a side note. Here is what we do in practice across the four key areas that matter to your account.
We use session cookies to keep your account login active and to remember your preferences within the platform. These are functional cookies, not advertising trackers. You can manage cookie settings through your browser; disabling session cookies may affect your ability to stay logged in across pages.
Access to your account data is protected by login credentials you set at registration. We monitor for unusual login patterns — such as access from an unrecognised device — and may flag or temporarily restrict access if something looks out of place. Keep your credentials private; we will never ask for your password via chat.
We retain transaction records — including deposits made via Bank Transfer, OVO or GoPay — for as long as required by applicable local law and our internal compliance process. Account data is held for the life of your active account and for a defined period after closure. The specific retention period for a data type can be confirmed by contacting support.
When we update this policy, the revised version is published on this page with a note of the change date. Continued use of your account after a policy update constitutes acceptance of the revised terms. If a change affects your rights in a material way, we will notify you through your registered contact details.
These are the questions we receive most often about data handling, account records and your rights under this policy. Each answer reflects our actual practice.
We collect the details you enter at registration — name, contact information, login credentials — plus technical data like device type and session identifiers generated automatically when you use the platform. Payment method data, such as an OVO or GoPay transaction reference, is also recorded when you make a deposit or withdrawal.
Yes. Submit a data access request through our support channel with your registered account email. We will verify your identity and provide the personal data we hold on your account. Transaction records are also visible directly in your account history after login, without needing a formal request.
Transaction records — including deposits via Bank Transfer, OVO or GoPay — are retained in line with applicable local law and our compliance obligations. The exact retention period depends on the type of record. Contact support and describe the specific record you are asking about; we will confirm the applicable period.
We share data only where it is necessary to deliver a service you have requested. For example, processing a GoPay deposit requires sharing a transaction reference with the payment processor. We do not sell your personal data to third parties for advertising or marketing purposes.
Log into your account and go to your profile settings — most contact and preference fields can be updated directly from there. If a field is locked after identity verification and you need it corrected, contact our support team in writing with the change you need and we will handle it from our end.
We use functional session cookies that keep your login active and preserve your preferences while you browse the platform. You can adjust cookie settings in your browser at any time. Note that disabling session cookies may cause you to be logged out between pages or affect how your account displays your current state.