Mobile / App
These terms set out how tagandewa operates your account, how your data is handled, and what applies when you access our platform from Indonesia. Availability depends on local law and is open only where local law permits.
Access to tagandewa and its services is subject to the laws and regulations of your location. We do not assert eligibility in regions where local law prohibits or restricts access to this kind of platform. If you are accessing from Indonesia, your use of the account is subject to the conditions set out across these pages — including how transactions are recorded, how your account data is stored, and what steps you can take to review or correct that data. When you fund your account using OVO, GoPay, or Bank Transfer, each transaction is logged against your account profile and is visible in your transaction history after login. We do not share payment records with third parties except where required by law or where you have explicitly authorised it. The policy applies from the moment you create an account. It continues to apply to stored records even after an account is closed, for as long as retention obligations require. Any questions about how this policy applies to your specific account situation should be directed to our support channel — contact details are in the section below.
This policy covers account access, transaction records, site content served directly by tagandewa, and the data we hold on your account. It does not extend to third-party services linked from our platform, including external payment processors or studio providers. Where a third-party service has its own terms, those terms govern that service independently of ours.
Covers how you log in, how your session is managed, and what actions you can take from your account dashboard. Access rights and restrictions are set out here and apply where local law permits.
Deposits made via OVO, GoPay, or Bank Transfer are recorded and visible in your account history. This policy covers how those records are stored, who can see them, and how long we retain them.
Game titles, lobby pages, and editorial content published directly on tagandewa fall within this policy's scope. Content accuracy and availability may change without notice.
Payment processors, game studios, and external links operate under their own terms. Our policy does not cover how those parties handle your data or process your transactions on their own systems.
You have practical options available to you when it comes to your account data and how it is managed. After logging in, your account dashboard shows the current state of your profile, your deposit and withdrawal history, and the payment methods linked to your account — including any OVO or GoPay records on file. If you notice an error in your account details, you can submit a correction request through our support channel. We review and respond to correction requests in the order they are received. If you want to understand what data we hold, you can ask us directly — we will describe the categories of information stored against your account. If you wish to close your account, that option is available through account settings or by contacting support. Closure requests are processed according to the steps shown in your account at the time of the request.
Transaction history and account details are visible in your dashboard after login. This shows payment records, session history, and the current state of your linked payment methods.
If your registered details are incorrect, contact our support team with the correction. We will confirm receipt and process the update according to the verification steps shown at that time.
You can ask what categories of data we hold on your account. Send the question through our support channel and we will respond with the relevant information for your account.
Account closure is available through the settings page or by contacting support directly. Records may be retained for the period required under applicable law even after closure.
If you have a specific question about how this policy applies to your account, the fastest path is through our live support channel. For written records or formal requests, email is the appropriate route. We aim to acknowledge all policy-related contacts and direct them to the right review step.
Open the live chat from your account dashboard for account-level questions. Use this path for questions about transaction records, linked payment methods like OVO or GoPay, or account access.
Send formal data or policy requests to our support email address, shown in your account settings after login. Email is the appropriate channel for correction requests and account closure submissions.
The current state of your policy settings, linked payment methods, and data preferences is shown directly in your account dashboard. Check there first before raising a support request.
We handle account data with care and retain it only as long as necessary or as required by applicable obligations. Below is a plain summary of how we manage the main areas covered by this policy.
Account and transaction data is stored for the period required under applicable retention rules. After account closure, certain records — including payment history from OVO, GoPay, or Bank Transfer transactions — may be retained to meet legal obligations.
We use cookies to maintain your login session and remember your account preferences across visits. Cookie settings can be reviewed in your browser. We do not use cookies to serve advertising outside our own platform.
Account access is protected by your login credentials. We recommend keeping your password unique to this platform. If you notice unexpected activity on your account, contact support immediately through the live chat or email path.
To request a correction to your account data, update your contact details, or ask about what we hold, use the email support channel listed in your account settings. We confirm all requests in writing.
These questions cover what real account holders ask about this policy — access, data, payment records, and how to make requests.
Yes, this policy applies to all account holders accessing from Indonesia where local law permits. Access and eligibility depend on applicable local law and the eligible regions shown at registration. If access is restricted in your region, the account creation page will reflect that.
Your full transaction history is visible in your account dashboard after login. Each deposit and withdrawal is recorded there with the payment method used. You do not need to contact support to view this — the record is available directly in your account.
We hold the registration details you provided, your login and session history, and transaction records linked to your account. If you want a description of the specific categories held, send a request through the email support channel shown in your account settings.
Contact our support team through live chat or email with the correction you need. We will confirm receipt and outline the verification steps required. The correction is applied after verification is complete, and we will notify you when the update is done.
You can submit a deletion or closure request through account settings or by emailing support. Some data — such as transaction records from Bank Transfer, OVO, or GoPay deposits — may need to be retained for the period required under applicable law even after your account is closed.
Formal policy requests should be sent by email to the address shown in your account settings after login. This includes data access requests, correction submissions, and account closure requests. Live chat is available for general account questions but email is the correct path for written policy matters.